HELP

HELP INFORMATION

In general and independent of your purchase from us, we recommend that you:

– Keep your operating system and browser up to date and install the updates provided by the manufacturer.
This will ensure your security on the Internet and also provide you with a better surfing and shopping experience on the Internet.

– If you encounter various problems on websites and online shops, we recommend that you clear your browser cache.
This applies equally to use on a computer, notebook, tablet or smartphone.

Special instructions for our online shop:

– You can no longer log in to your account and receive the following message:
‘Your IP address has been banned from this site or you are not allowed to access this page.’
Cause: This may be due to too many failed login attempts or the use of a VPN network.
Solution: Please inform us by e-mail, then we can unblock you again.

– You cannot add a specific item to the shopping basket.
Cause: We also use an external cache server to be able to deliver the quantity of products and images to the end devices more quickly. However, this can also occasionally lead to this problem on end devices if you are not logged into your account.
Solution: Please inform us by e-mail which article it is and we will update it.

Tip: Create a real customer account with us and fill in all fields such as user name, e-mail, telephone number (for quick queries), invoice and delivery address correctly on a computer with a large screen. Then log in to our shop before you start shopping, regardless of the device you are using, and enjoy the best possible shopping experience. Then you no longer have to enter addresses on a small smartphone display, for example, under stress, avoid errors and prevent undeliverable mail and always see the latest status of the website immediately after each publication.

For all other technical questions and problems, please do not hesitate to send us an e-mail and we will try to find a solution together. Thank you for your understanding and we hope you enjoy browsing through our shop.

Your TFG-Team.

(Status: 08/24)