A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity.
Right of Rithdrawal
You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you took possession of the goods. In order to exercise your right of withdrawal, you must contact us (Insert: You must inform us (use: name / company, address, telephone number, e-mail address and, if available, fax number) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this Agreement. You can use the attached sample revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period. Excluded from this are products from the category Second Hand and auctions. Heavily reduced/discounted goods, e.g.: from 10 % are excluded from exchange or 14-day right of return. TFG reserves the right to handle each exchange (right of return) of reduced goods individually.
Consequences of the revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier. You shall return or deliver the Goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
For the reversal we need between 5 to 10 working days.
Sample withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- To [Insert: name/company, address, e-mail address and, if available, the fax number]:
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following services (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Consumer(s) Address
- Consumer(s) signature(s) (only for communication on paper)
(*) Delete as appropriate.
Exclusion or premature expiry of the right of revocation
The right of revocation does not apply to the following contracts
the supply of goods which are not prefabricated and the manufacture of which is determined by an individual choice or destination made by the consumer or which are clearly tailored to the personal needs of the consumer;
the supply of goods which are liable to deteriorate rapidly or whose expiry date would be exceeded rapidly;
the delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract but which cannot be delivered before 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no control;
for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of revocation expires prematurely in the case of contracts
for the delivery of sealed goods which, for health or hygiene reasons, are not suitable for return if their seal has been removed after delivery;
for the delivery of goods if, after delivery, these have been inseparably mixed with other goods due to their nature;
for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Consumer cancellation policy for a contract for several goods ordered by the consumer in a single order and delivered separately