FAQ

Parcels within Germany are shipped by DHL (DHL GoGreen).
Shipments outside Germany are also sent via DHL or Deutsche Post. The shipping costs are calculated as follows:

  • within Germany – from 50 € order value free shipping
  • within Germany – under 50 € order value flat 4,99 €
  • outside Germany, EU – flat rate 6,99 €
  • outside Germany, rest of the world – flat rate 17,99 €

We are not responsible for any additional costs (such as customs duties or taxes in the buyer’s country) and do not assume them. Please inquire beforehand.

Gewerbestrasse 6/1
78244 Gottmadingen
Germany

In accordance with the regulations of the Packaging Ordinance, we are obliged to take back all packaging of our products in the shop that does not bear the sign of a system of comprehensive disposal. This would be free of charge.

In connection with the sale of batteries and accumulators, we as a dealer are obliged in accordance with the Battery Ordinance to draw your attention as a consumer to the following: You are legally obliged to return batteries and accumulators. After use, you can return them to us free of charge or return them to a sales outlet, a municipal collection point or to local retailers. Batteries containing harmful substances are marked with a symbol, consisting of a crossed-out dustbin and the chemical symbol (Cd, Hg or Pb) of the heavy metal that is decisive for the classification as harmful.

At TFG you can pay per: PayPal, credit card, advance payment and payment upon collection or cash on delivery (both only by arrangement). In the order process prepayment, cash on delivery and payment at collection are summarized under the point “purchase on invoice”.

We ask our customers with the first order for payment in advance, PayPal or credit card.

Prepayment is possible to:

Tools For Gents Vertriebs GmbH
Sparkasse Engen-Gottmadingen
IBAN: DE37 6925 1445 0005 6344 49
BIC: SOLADES1ENG

Paypal: tfg.gmbh@gmail.com
Please enter the order number as reason for payment.

Within fourteen days you have the right to revoke this contract without giving reasons. The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you have taken possession of the goods. To make use of your right of withdrawal, please send us

Tools For Gents Vertriebs GmbH
Gewerbestrasse 6/1
78244 Gottmadingen
Germany
contact@toolsforgents.de

a clear statement (e.g. e-mail, postal letter) of your decision to revoke this Agreement. For your convenience, we have included an example at the bottom of this page, which is not binding. In order to comply with the withdrawal period, it is sufficient for you to send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

If you cancel this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us), promptly and no later than fourteen days from the date on which we receive notice of your cancellation of this Agreement.

This refund will be made using the same payment method you used in the original transaction, unless expressly agreed otherwise with you. We may refuse a refund until we have received the goods back in full.

You must return or deliver the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest.

You bear the cost of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for testing their condition, properties and functionality.

Declaration of withdrawal

To
Tools For Gents Vertriebs GmbH
Gewerbestrasse 6/1
78244 Gottmadingen
Germany
contact@toolsforgents.de

I/we hereby cancel the contract concluded by me/us for the purchase of the following item:
(Description of the goods, order number, price, etc.)
Order date of the article on:
Delivery date of the article on:
Your data
Last name, first name:
Address:
Date:

Signature (for postal traffic)